Company Overview:

Gold Rush Express Delivery is a family owned same day courier service provider, which started its operations in March of 1987 in San Jose, CA. Frank Dicker Sr., son JR Dicker and wife/mother Donna Dicker were the initial corporate partners. Today both Frank Sr. and Donna have retired and JR Dicker is the Pres./CEO. JR’s daughter, Rachelle, has worked by his side officially for over 22 years. Although, she also has experience acting as co-pilot in the early days of the company..

As we continue to operate as a family corporation we hold onto the values our clients place on customer service, which other companies tend to lose at some point. With Gold Rush Express Delivery you always have the ability to speak with the top person, unlike other companies who would not let you go further than the Dispatch Dept.

Mission Statement:

We will attain a reasonable return for our shareholders without sacrificing quality, customer satisfaction, safety, or the interests of our employees. We will establish ourselves as a leader within our industry through our outstanding customer service. While we also strive for reasonable growth we will not grow at the risk of lowering Customer Satisfaction.

Core Values:

1. Professional: Our work is not a hobby, This is our profession.
2. Reliable: Our service is so reliable that our competition hires us.
3. Honest: We value the truth because we value our reputation.
4. Care: We care about our customers and our people.
5. Relentless: We don't stop until we find a solution.

Why Gold Rush Express Delivery is Different from Other Courier Service Providers.

Gold Rush Express Delivery stands out from other courier service providers because of our unwavering commitment to reliability, personalized service, and decades of local expertise. Here's what sets us apart:

1.Over 30 Years of Experience:

With deep roots in the San Francisco Bay Area, we have built a reputation for excellence and reliability, offering tailored solutions that meet the specific needs of businesses and individuals in our community.

2.Same-Day and Rush Delivery Excellence:

We specialize in same-day and rush delivery services, ensuring your packages arrive on time, every time. Our track record for meeting tight deadlines is unmatched, making us a trusted partner for urgent and high-priority deliveries.

3.Variety of Service Offerings:

Our service offerings do not stop at On Demand, Same Day delivery. We offer a wide variety of services for our clients. Including Freight and LTL, Medical Courier services (ie: dry ice and temp loggers), Pre-defined routes, regularly scheduled deliveries, warehousing services, and time-critical deliveries.

4.Personalized Customer Service:

Unlike larger, impersonal couriers, we pride ourselves on providing personalized service. We build strong relationships with our clients, understanding their needs and ensuring every delivery exceeds expectations.

5.Advanced Technology:

We leverage cutting-edge logistics tools to provide real-time tracking and seamless communication, giving our clients peace of mind and full transparency.

6.Community-Focused Approach:

As a locally owned business, we are deeply committed to supporting and growing with the Bay Area community. This connection inspires us to consistently deliver exceptional service.

Gold Rush Express Delivery isn’t just about moving packages, we’re about delivering reliability, trust, and peace of mind, making us the preferred courier partner in the region.

Area/Regions of Operations:

Gold Rush Express Delivery operates primarily within the San Francisco Bay Area, providing reliable and efficient courier services tailored to meet the diverse needs of businesses and individuals in the region.

Our services cover key cities including:

• San Francisco
• Oakland
• San Jose
• Santa Clara
• Palo Alto
• Fremont
• Mountain View
• Hayward
• And other surrounding areas within the Bay Area

We are committed to offering on-time delivery solutions that cater to both local and regional clients, ensuring that packages are handled with the utmost care and professionalism.

Client Success Story:

• Medical/Pharmaceutical Delivery Solutions: A leading manufacturer of life-saving medications, was facing a critical challenge: missed deadlines and unreliable deliveries were jeopardizing their reputation and causing disruptions for their customers – hospitals and clinics across the state. Their previous courier service simply couldn't keep up with their demanding schedule and temperature-sensitive deliveries.

• Last-Minute Critical Delivery for a Legal Firm: A top Bay Area legal firm faced a critical deadline to deliver time-sensitive documents to the courthouse. Gold Rush Express Delivery stepped in with our Rush Delivery Service and ensured the documents were delivered within the hour. The client praised our efficiency, reliability, and ability to handle high-pressure situations.

• Seamless Logistics for a Tech Startup: A growing tech startup needed a dependable partner to handle daily shipments of prototype devices to clients and investors across the Bay Area. Gold Rush Express provided a tailored Scheduled Delivery Solution, ensuring timely pickups and deliveries. This partnership allowed the startup to focus on scaling its operations while relying on us for flawless logistics.

• Supporting a Retailer During Peak Holiday Season: A local retailer was overwhelmed with online orders during the holiday season and needed immediate support to meet customer expectations. Gold Rush Express stepped in, providing Same-Day Delivery Services and handling over 300 packages in record time. Our service not only prevented delays but also boosted the retailer's customer satisfaction ratings.

• Warehousing Solution for an E-commerce Business: An e-commerce business partnered with Gold Rush Express for Warehousing and Fulfillment Services, helping them streamline inventory management and fast-track order processing. Our integrated logistics solutions allowed the client to cut delivery times and improve customer retention.

Milestones and Achievements:

Gold Rush Express Delivery, with over 30 years of service, has achieved significant milestones